Not satisfied? Get a full refund within 30 days, no questions asked.
Include your order number and reason for refund request
We process refunds within 3-5 business days
We stand behind our products 100%. If you're not completely satisfied with your purchase, we'll refund your money in full. No questions asked, no hard feelings.
Every monthly app plan is covered by our 30-day guarantee. One-time Therapeutic Protocol purchases are the only exception — see Exceptions below.
You don't need to explain why - just let us know you want a refund
Any work you've completed is yours to keep
days
Request reviewed and approved
days
Refund processed to original payment method
days
Funds appear in your account (varies by bank)
Refund requests made after the 30-day window may be considered on a case-by-case basis but are not guaranteed.
Protocol purchases become non-refundable once your personal access code has been issued, because the code cannot be deactivated after delivery.
Refunds are processed back to the original payment method used for the purchase:
